Cancellation/Refund Policy

1. Introduction

This Cancellation and Refund Policy outlines the terms under which cancellations and refunds are handled on Tuitly ("we", "our", "us"). By using our platform https://www.tuitly.com, you agree to the terms mentioned below.

2. Nature of Services

Tuitly is a digital platform that connects parents with tutors. Payments made on the platform are for digital services such as access to tutor details, premium listings, or subscription-based features.

3. Cancellation Policy

• Users may cancel their purchase before the service is activated or used.
• Once the service has been activated or accessed (such as viewing tutor contact details), cancellation is not allowed.
• For subscription services, users may cancel future renewals at any time from their account settings.

4. Refund Policy

• Refunds will only be provided in cases where the service was not delivered due to a technical error or failure on our part.
• No refunds will be issued once the service has been successfully delivered or accessed.
• If a payment is deducted but the service is not activated, users are eligible for a full refund.

5. Refund Processing Time

Approved refunds will be processed within 5–7 business days. The amount will be credited back to the original payment method used during the transaction.

6. Tutor Services Disclaimer

Tuitly only acts as a platform to connect parents and tutors. We do not guarantee the quality, outcome, or satisfaction of tutoring services. Therefore, no refunds will be issued based on dissatisfaction with a tutor after connection is established.

7. Contact for Refund Requests

To request a cancellation or refund, please contact us with your transaction details at info@tuitly.com. We will review your request and respond within a reasonable timeframe.

8. Changes to This Policy

We reserve the right to update this Cancellation and Refund Policy at any time. Changes will be posted on this page.